Queensland Ambulance Service (QAS) Torres and Cape district director Krystal Smith. Photos: Supplied.
The Torres and Cape district director of Queensland Ambulance Service (QAS) has been awarded an Ambulance Service Medal in this year’s King’s Birthday Honours.
Paramedic Krystal Smith, who has served with the QAS for more than 15 years, was the first graduate of the Indigenous Paramedic Program (IPP) and is the first graduate to receive the medal.
Awarded for her distinguished contribution, Ms Smith “consistently rises to meet the unique challenges of delivering healthcare to the most remote communities in the state”, according to the QAS.
Paramedic Krystal Smith says she did not expect to receive the prestigious ASM. Photo: QAS.
Ms Smith said it was a privilege to approach her healthcare role through lived experiences and personal connections.
“To have this grassroots paramedic be in charge of an ambulance station, there’s a real sense of pride and ownership from the community that translates to safety and care,” she said.
“The thing that I love is that people trust me whether I’m in the uniform or not. What I anchor myself to is transparency, authenticity, liaising with people and kinship.”
Ms Smith’s advocacy has seen her lead the implementation of significant QAS policies ensuring respectful and responsive services for Aboriginal and Torres Strait Islander communities.
She was proud to be awarded the Ambulance Service Medal (ASM), but said she did not expect it.
“There’s an immense sense of appreciation for opportunities that have been presented,” Ms Smith said.
“I don’t need a rank or a title or award or recognition to continue to do the work that’s important.
Queensland Ambulance Service Commissioner Craig Emery praised Ms Smith for her dedication.
“To be a Torres Strait Islander woman, as a director, looking after my district and my family and having the ability to influence change – that’s definitely a pinnacle for me.”
Ms Smith is one of three QAS paramedics to receive the ASM this year, which is awarded to staff who have exemplified the highest levels of dedication and professionalism.
The QAS described Ms Smith – who served as Normanton officer in charge for 12 years before her current role – “as an inspirational leader and Aboriginal and Torres Strait Islander ambassador”, as well as a “champion for cultural capability, women and promoting others to achieve success”.
QAS Commissioner Craig Emery said Ms Smith’s career journey was evidence of her passion and ability.
He said Ms Smith’s drive was “an inspiration to all of us”.
“Her dedication to improving healthcare for remote and First Nations communities is truly exemplary,” Mr Emery said.
