As the only bank in Weipa, Queensland Country Bank branch manager Luke O’Day says the community is integral to everything his team does. Photo: Lyndon Keane.
At a time when most banks are cutting services, Weipa’s Queensland Country Bank (QCB) team is demonstrating a customer-focused approach is a winning formula.
QCB was a big winner at the recent WeMoney 2024 Awards, securing bragging rights in a range of categories including Customer Owned Bank of the Year.
Weipa branch manager Luke O’Day said the continuous awards from multiple independent bodies in recent years validated the bank’s member-first model.
“These awards are a testament to our commitment to putting our members first, which rings so true here at our Weipa branch, where the community is integral to everything we do,” he said.
“Given the focus on the regional banking inquiry and the ongoing cost of living pressures that are particularly felt in smaller communities like Weipa, maintaining the trust and reliability of our members has never been more important.”
As the only bank branch in the western Cape York township, Mr O’Day emphasised QCB’s commitment to meeting the growing needs of the communities it serves.
“Our presence in Weipa extends from the township through to Cape York, where we provide essential services that are otherwise hard to access,” said Mr O’Day.
“Given the local population’s preference for cash transactions, and with the nearest branches situated on Thursday Island and Cairns, we recognise the importance of providing face-to-face services for those instances when our members want that in-person contact.
“The staff at our Weipa branch truly embody the spirit and values of Queensland Country Bank and are integral members of the communities in which we serve.”
