10 May 2023

Health service pulls plug on unpopular IT software

| Cape York Weekly
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A MALIGNED patient record system used in hospitals and health clinics will be scrapped in a win for the Cape York doctors and nurses who advocated for the removal of the software.

Torres and Cape Hospital and Health Service CEO Beverley Hamerton said a review led to the decision.

“An independent consultant’s review has recommended the Torres and Cape Hospital and Health Service replace the current Regional Information Via Electronic Record (RIVeR) electronic medical record system in place across Cape York with an alternative platform,” she said.

“The Best Practice electronic medical record software has been selected as the preferred alternative.

“While the RIVeR system performed adequately in some health facilities it was not regarded as optimal at others.”

Best Practice was introduced to the Torres Strait and Northern Peninsula Area in 2010 when the region was a separate health service to Cape York.

“As such, Best Practice, a primary health care system, is already well accepted by TCHHS clinicians across our region and is a well-tried and tested system,” Ms Hamerton said.

“It is important that any transition to a new system occurs in a timely manner, and it is therefore necessary that we transition sites to a solution that is known and readily available today.

“The transition to Best Practice will bring all our health facilities, wherever they are located, onto one single electronic medical record system.

“It has always been TCHHS’s long-term strategy that there be a continuous single electronic patient medical record accessible to all clinicians across our diverse health service region no matter where they work.”

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